Thursday, April 02, 2009

Bother Me Not

We're contemplating switching from Comcast for cable/Internet and Verizon for phone to Verizon for cable/Internet/phone.

The driver is price; we pay about $140 a month now for all three, and Verizon will charge us $100 for it, plus give a $150 rebate. Comcast offers all three, too, but their price is $114 for a year, and $130 after that.

Going with Verizon means having to change email addresses; it also means getting converter boxes for the two TVs. We have a second phone line; if we chose to keep it, we'd pay extra for it, though we don't know how much.

Going with Comcast means possibly having to change phone numbers, and saving less money.

We're leaning toward Verizon, even though their marketing stinks; the letter says call between 8AM and 12AM (ie, midnight), but calling at 8PM gets you a robovoice that says Ain't nobody here, Bill. We want you, but we don't want you that much.

The email name switch thing makes me think again about hiring an email forwarding service. Apparently, if you want to do that using your own domain name, you - surprise- need to buy the domain name, and pay for it every year. You also have to find a service to do the hosting/forwarding, and do it reliably, using decent spam filtering and god knows what else.

This makes my head hurt. My touchstone is that I only want to go through such a conversion once. Actually, I don't want to do it at all, but the idea of saving about $500 a year, even if its only for one year, is goodness.

But I want someone else to take care of it.

5 comments:

Unknown said...

Verizon customer service really does suck.

In fact, it was so bad in Pennsylvania, the Attorney General had to step in.

We have Verizon (a bundle, including DirecTV) and all I can say is: I wish it wasn't Verizon.

It's nothing serious, just an endless series of small irritations.

Carolyn Ann

Tabor said...

We have the Comcast bundle. We went to their office to see what channels we could delete to get a cheaper bill and they said the bundle saves us so much...that the only choice would be going back to basic service. Their service is reasonably good here, so not motivated quite yet to switch although we pay a little more each month than you do because we get a premium TV package.

Cerulean Bill said...

You know what they're saying, don't you? They're saying knock off watching television, read a book instead.

Unfortunately, that also knocks out the net.

ComcastCares1 said...

Bill,

We can check for a better rate in your area. You can contact us at the email address provided below.

Regards,

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 said...

Bill,

We can check for a better rate in your area. You can contact us at the email address provided below.

Regards,

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com