Friday, July 13, 2007

Flights of Stupidity

Once again, organizational arrogance and stupidity raise their slimy heads, this time in a case of an airline flight crew abusing their authority and responsibilities. The airline is Continental's ExpressJet service (from Bush International Airport, no less, but that probably isn't relevant to this instance of stupidity), and a story about it is here.

The only good news, and its pretty meager, is that the airline did not quote the loathsome phrase 'For Security Reasons...' to defend their actions, though they did say, in a message to ABC's Good Morning America, this: " "Customer service and safety are our top priorities and we take any complaints about these issues seriously."

Yeah, right. I'm sure thats right up top of the list...

If the kid was being obsteperous, that'd be a plausible reason for the action, though not the way it was done. But this sounds like a clear case of ' Don't make me turn this plane around! ' on the part of the FA, and either a similar attitude on the part of the pilot, or a simple lack of reason, period. Makes Greyhound and Amtrak look pretty good...

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