We ordered from Crate and Barrel, and afterward got an email saying Thanks for the order, and if there's anything we can do to make things even better, let us know. Okay. So I clicked on it -- because they screwed up in a minor way -- and what I got was here's a form to fill out with your name and address and all of that.
Couldn't even autofill whom I am, given that they obviously knew? Oh, yeah, that sounds like they really want to help.
Feh.
2 comments:
That would only be obvious.
"Well, we would, but the email division knows your name and address, but privacy rules prevent them from telling us in the web division...."
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