That's Not What I Meant, Either

I special-order a fair number of books from the local library. They contact the library that's got it, get it shipped, and call me when its in. Occasionally, I think You know, this service is worth something to me...they should charge for it, or have a subscription, or something...

Which is why its weird that when I read the following, from the Not Always Right site, I thought What! They Can't Do THAT! Ah, consistancy....
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Library patron: “I’ve donated a lot of books over the years. So, from now on I’d like all my requests for free, please.”

(Requests to transfer books from one library branch to another cost $1 per time.)

Me: “I’m sorry. We don’t have any policy to do that.”

Library patron: “I’ve donated so many books over the years I think this is a special case! I should be given free requests and fines.”

Me: “I’m sorry, that’s not something you’ll be able to do. A lot of people donate books and we don’t give them free requests and fines.”

Library patron: “But I’ve been supporting the library with all these donations I’ve been giving. I deserve something in return!”

Me: “I’m sorry, but the word donation implies you expect nothing in return… otherwise, it’s not a donation.”

Library patron: *lightbulb goes on* “Oh…”