I just reinstalled Norton System Works for the second time. It wasn't fun the first time, and the second, even less. In each case, it was because I tried to uninstall and reinstall the product due to errors, and in each case, it proved as easy to uninstall as to untangle coagulated spaghetti. I spent forty minutes waiting for them to answer the phone, and another hour on the line with them, going through removal steps. Here, for your viewing pleasure, are my scribbled notes. I don't guarantee that they're all there, but I think they are.
Go to add/remove programs, remove any Symantec or Norton products
Remove Live Update, say yes to proceed past warning
Restart pc
Start browser, go to www.tinyurl.com/42ul9 ;download Windows Install Cleanup
Start Windows Install Cleanup
Delete all Norton or Symantec files, plus symnet,cccommon, and msredist
Go to Start/Run/Regedit Back up the registry
Go to Hkey_Current user/Software ;delete the Symantec subfolder
Go to Hkey_Classes_Root; delete all Symantec references (must be full 'Symantec' word)
Go to Hkey_Local Machine/Software ;delete the Symantec subfolder
Go to Hkey_User/Software;delete the Symantec subfolder;
Under Hkey_User, go to the S-1-5-18, S-1-5-19, and S-1-5-20 folders; in each, delete the Symantec subfolder Close the registry
Go to My Computer; Programs;delete the Symantec folder
Go to Start/Run/MSConfig; Services Tab;Disable All; Apply;
General Tab;Selective Startup; check only Load System Services and Load Startup Items;click Apply
Close MSConfig and restart the PC
Go to Start/Run; enter '%temp%', run, delete all entries shown
Empty the recycle bin
Restart the PC
Go to Start/Run/MSConfig; choose Normal Startup; close MSConfig
Restart the PC
Start browser
Go to www.tinyurl.com/3jdby; execute the Norton registry stuffer program
Go to www.tinyurl.com/ar31; execute the Scripten.exe program
..and then reinstall the product. Gee, wasn't that fun?
2 comments:
Tiny URL? There's potential for a joke there. Or maybe a character on the Sopranos. "Yoose gotta go to Tiny Url, remove da live update, say yes to proceed past da warning."
Did you really wait forty minutes for them to answer the phone? That's either an abundance of patience or true desperation. Cate
Neither. It was a combination of self imposed penance for having screwed up the system, and really, really wanting to get it operational again. And what the heck: I learned a little about the innards of the registry, so thats a good thing. Almost always surprises me: the closer you get to something forbiddingly complex, the simpler it is. Not to say simple in execution, but simpler in terms of how it works. But then again, its all ones and zeros.
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