My credit union, InTouch, just did a major conversion of their online application. If the goal was to make me think maybe it's time to switch to another bank.....they succeeded admirably.
Complex screens. Redundant screens. Obscure screens. New passwords. And many, many assurances that this is a GOOD thing!
Customer service? Call the number, go through three levels of phone mail hell, get nobody answering the phone.
Gah.
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