Seemingly impervious to the uptake of knowledge -- Henry Rollins.
Supply and demand? Clearly no one is writing their Congressman about this, but do not repairmen charge you for their time if you are not there when they schedule? Doctors charge when you cancel in less than 24 hours. I guess it is how important we think that time is.
Except that this was all done via their web page -- no human interaction at all!
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