Every time Bose sends a software update to the SoundTouch Wave -- which happens about once every four or five months -- the device stops working. I run through the list of things that I did the last time, and sometimes it fixes the problem. Sometimes. like this morning, I get to call them.
Initally, when the wireless service was new to Bose, I got what I think of as 'the A team' of responders -- fast, courteous, knowledgeable. Now I get them sometimes, and sometimes the B team -- reasonably fast, reasonably courteous, reasonably knowledgeable. They always get the device working, but not always quickly.
And, of course, afterward I wonder why should I have to call them at all?