Thursday, August 14, 2014


Every time Bose sends a software update to the SoundTouch Wave -- which happens about once every four or five months -- the device stops working.  I run through the list of things that I did the last time, and sometimes it fixes the problem.  Sometimes. like this morning, I get to call them.

Initally, when the wireless service was new to Bose, I got what I think of as 'the A team' of responders -- fast, courteous, knowledgeable.  Now I get them sometimes, and sometimes the B team -- reasonably fast, reasonably courteous, reasonably knowledgeable.  They always get the device working, but not always quickly.

And, of course, afterward I wonder why should I have to call them at all?

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