I've come to the conclusion that any job which is described using the phrase "your .....professional', as in 'your financial services professional', 'your window repair professional', your television and audio professional', is more than likely referring to someone who is undertrained and unempowered. People who can actually do things -- who iknow what to do and can do it of their own volition -- don't have that phrase in their job title. They actually ARE professionals.