I'm a big believer in telling people when you think they've done well.
So on Friday morning at 11AM, I'm having five large pizzas delivered to the Outpatient Surgical area, for the delight and gobbling of everyone there. As a way of saying thanks, tangibly.
I know, I know, they didn't do anything for me that they don't do for every person who gets rolled through the doors. But they were effective and efficient, friendly when they had the time to be, and they made me feel like they cared, at a time when, frankly, I was scared.
They earned it.
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