I despise incompetence.

This morning, I went in to work in order to assist a person with a problem. I identified the problem (which was luck, not skill), only to find out that the people running the system didn't know that the change had been made. We run change reports every week to tell them what's going to change over the weekend, so either we didn't create a change record, the record was created but it wasn't lucid to the technicians running the system, or they never looked at the report.

When we went to back out the change, we found that the person -- my ire wells up in me even now, two hours later -- who had made the change put the enabling command in a place where no one would have guessed. We had to call him to find out where it was. (I was glad that we woke him up.)

Then, restarting the system, we found that a critical subsystem would not start -- and the reason was that the same person had copied a module overe from the test system. Now, this was not a bad thing -- but once again, the people running the system didn't know about the change. See the above comments.

I despise incompetence.